Every month I share what's actually on our plate — not the polished version, the real one. If something we're doing helps you run a tighter operation, steal it. That's the point. I thought I'd finally sleep when September ended. I haven'
Handing someone the keys to a company truck feels like a small thing. It's not: you're handing over a vehicle you own, insure and are on the hook for, and it may be parked in their driveway every night. In our last post, we showed how
Where did your maintenance truck go last Tuesday? GPS can tell you, down to the mile. What it can't tell you is which property it was for, or whether that last stop was business or home. That gap is what we spent October closing. We built our own
Our leases have always required tenants to carry liability to landlord coverage. But a requirement on paper only works if someone checks. In May, our software turned on enforcement. Every tenant without proof of a policy got five days to upload one or be automatically enrolled. On October 12, that
Every month I share what's actually on our plate — not the polished version, the real one. If something we're doing helps you run a tighter operation, steal it. That's the point. In September our maintenance director resigned. That same week I became the maintenance
Back in June I told you we run every applicant through a pet vetting platform, and that assistance animal verification is the part that used to keep me up at night. I also told you to build your accommodation workflow with your attorney, because that's the step that
It's September. Pre-leasing for next June just opened, and you have 30 units to list by Friday. Half of them share a floor plan. You've written "spacious 2-bedroom close to campus" so many times it's lost all meaning. You can
A tenant submits a work order at 11:40 on a Saturday night. Photo attached: a shower curtain with dark speckling along the bottom hem. Subject line: BLACK MOLD. The bathroom has a working exhaust fan. You know that because you replaced it fourteen months ago, and because somebody on
Every month I share what's actually on our plate — not the polished version, the real one. If something we're doing helps you run a tighter operation, steal it. That's the point. If you're reading this on a Saturday, right when I sent
Most property managers can quote their management fee to the decimal point. Ask them what their workers' compensation experience modifier is, and there's a long pause. It's one of the most expensive numbers in a property management company that nobody is actively managing — mostly because
Signed in April. Cancelled in June. What we actually learned had nothing to do with Rentvine. Back in the spring we told you we were leaving AppFolio after eleven years, and that we would report back on how the replacement went. Here is that report, and it is not the
and why we built it... A property manager with thirty years in the business asked me last month what the best maintenance software is, and what the most efficient way to handle maintenance actually looks like. Thirty years. Still asking. That is not a gap in her knowledge. That is